Terms and Conditions
Who We Are:-
Charles Clinkard is a trading name of The Clinkard Group.
Registered Company Name:- The Clinkard Group
Address:- Eveline House, Preston Farm Business Park, Stockton-on-Tees TS18 3TA England.
Telephone Number:- 01642 606162
Fax Number:- 01642 608040
E mail:- Contact Us
Company Registration number:- 0271054
V.A.T. Number:- GB 633 2528 55
How To Make a Purchase:-
Browse through our Footwear Collections and select the items you wish to purchase by adding them to your shopping basket.
Once you have completed your selection click on "Checkout" and you will be asked for a few details that are required to process your order.
We accept the following major credit and debit cards:- Visa, Mastercard, Switch, Solo, Delta, Visa Electron, Maestro.
Shipping & Handling:-
Postage & Packaging Costs for deliveries within the U.K. are Free of Charge for all orders over £20. Orders under £20 will occur a postage charge of £5.00 which wil be automatically added at the checkout. This postage charge is non refundable.
Our normal despatch period is 5 to 7 working days, weekends and bank holidays are not classed as working days, using Royal Mail recorded delivery service. Parcels must be signed for and cannot be left in the porch, garage, shed etc. Orders should be received within a maximum of 14 working days. Any claims for lost goods will not be entered into until after 15 working days from despatch. If you do require next day delivery please contact us via 0845 051 5885 and we will do our best to meet your requirements although there may be extra charges incurred.
All orders received by 15th December will be despatched (subject to availability ), by 20th December via Royal Mail. This is Royal Mails last recommended posting date for Christmas deliveries, but unfortunately we are unable to guarantee that parcels despatched by the 20th will arrive before Christmas.
We do not pay the postage costs of returns.
Please note that we endeavour to check that the quality of all orders shipped meet the high standards that our customers expect. However we are unable to guarantee that shoes despatched will be 'box fresh' i.e. they may have been tried on by customers in our stores.
Delivery Schedule:-
On receipt of your order and payment clearance we will despatch your goods as described above. Once goods have been despatched we will advise you by email.
If your chosen goods are out of stock or no longer available we will advise you by email.
If we cannot meet your requirements we will credit your method of payment.
In the case of orders greater than 1 pair of shoes goods may be despatched at different times.
Delivery Policy:-
Delivery will only be made to the cardholder’s registered address or the cardholders place of work which may need to be verified before despatch. We will not in any circumstances delivery to any other address.
Please note that for any items that are returned to us by Royal Mail as uncollected from their sorting office, we will not provide a second free delivery for customers who would still like the order. We will contact the customer for the delivery charge before we despatch it a second time.
Tax Charges:-
The price is inclusive of any payable V.A.T. in the U.K.
Warranties:-
You warrant that the information entered onto the Order Form is true.
Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) your statutory rights are not affected by this agreement.
Returns Policy:-
If you are not completely satisfied with your purchase, you can return it within 28 days of purchase in its original condition and packaging (eg box). We will refund the product price, but we will not refund postage costs. We reserve the right to impose a £5 charge (or otherwise where deemed appropriate) if the goods/box are returned in a condition that we deem unacceptable for re-sale. The box should not be defaced or damaged in any way.
Returns can be taken back to our retails stores but not factory outlets. Please take proof of purchase with you when returning items.
Please ensure your name and address are clearly visible on the return form.
If you require an exchange please give us full details of your requirements.
We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.
All shoe and foot care products are non returnable.
Please note unless the description states otherwise our shoes are not waterproof
Should you have a complaint or any comments please do not hesitate to Contact Us.
